Recent Why SERVPRO Posts

What is a restoration company?

3/1/2022 (Permalink)

Standing water in the house When you come home to find standing water in the house due to burst supply line in the bathroom.

When it comes to water, fire, and other disasters in the home, you can rely on the services of a restoration company like SERVPRO Malibu/Topanga Canyon Pacific Palisades to help you get back on your feet. 

Restoration companies are businesses that specialize in the removal and cleanup of water or fire damage from residential or commercial properties. These services can include things such as:

  • Emergency response to a home fire, natural disaster, severe storm, flood, or any other property damage event
  • Extraction of water, mud, and other contaminants from your home
  • Treatment for mold growth to prevent re-contamination of the structure
  • Restoration of your home with replacement furniture, appliances, cleaning products, clothing, and more.

Restoration companies will typically provide 24/7 emergency services. This is especially important if you have water damage, as time is of the essence to prevent further damage.

One major problem with moisture entering your house from the outside due to a storm is that there is a chance the water can be contaminated. Therefore, we use special protocols to prevent the spread of contamination. For example, if porous materials such as your carpets get wet, we can remove them. Before removing items, we can also contain the affected area with plastic to prevent contaminants from spreading during the work process. Once your damaged carpet and pad get pulled out, we can then treat your subflooring with an antimicrobial solution to kill any viruses, bacteria, or fungi present.

If your home has experienced damage, don't waste a moment. Contact the water damage experts at SERVPRO Malibu/Topanga Canyon/ Pacific Palisades to discover how a restoration company can help you recover from even the most unexpected catastrophes strikes.

If you ever notice that any amount of water entered your home call SERVPRO Malibu/ Topanga Canyon/ Pacific Palisades at


Water Damage

3/1/2022 (Permalink)

Removal of affected ceiling Roof leak created severe damages to the structure

When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.  Like "What do I do?"

There is no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you will be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

  1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it is from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If you live in an area likely to experience flooding, you will probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

  1. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

  1. Once water damage has happened; the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health effects associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

To prevent mold growth, you will need to get your property completely dry again within that 24-48-hour window. To do this, you will need to contact a company that specializes in water damage restoration and emergency water extraction. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotline, so you can start recovering your property almost immediately.

  1. Your insurance company needs to know right away.

It is a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

  1. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a freshwater line for a dishwasher. This water will not cause illness or any ill effects.

Category 2: Water that may cause illness through contact. It may have bacteria in it,

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

More contamination can mean that the restoration team will have to use more aggressive measures to clean your structure and property, and it might mean that soft furnishings, like your carpet and the carpet pad, may have to be discarded for your safety.

Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.

SERVPRO of Malibu/ Topanga Canyon Pacific Palisades   is always here to help, it is always best to call us directly 310-456-2135

What is a Dehumidifier?

1/27/2022 (Permalink)

Equipment SERVPRO Malibu clean and green drying equipment.

The Dehumidifier, also known as a Dehu for short, is mainly used on mitigation projects that pertain to water or mold damages in residential or commercial spaces.  

Many do not realize that there is a science to drying out buildings and homes affected by water losses and the Dehumidifier plays a huge role in that drying process by raising the temperature.  

The Dehumidifier has drying technology that helps control the humidity and stabilizes the environment which assists with evaporating the water in the air and from materials that are affected by the water.   The Dehu basically sucks up the wet air and spits out dry air which then eventually drys out the location. 

The Dehumidifier works best with Air Mover's and should be left running for 24 hr periods without interruption.  It's like boiling a pot of water, once turned off, you have to start all over again to get to that boiling point. 

The great Bleach question

11/30/2021 (Permalink)

We receive this question many times from concerned callers: "Can I just spray bleach on it?" 

Using bleach to take care of mold was once recommended by agencies such as OSHA and the EPA. However, they have since been revised after research revealed that the "do-all, be-all cure" for killing microbial growth, actually had the opposite effect. First, let us take a look at how mold forms to understand why using bleach is not effective. 

Mold needs water, food and typically a warm temperature to grow. This illustrates the first reason to call SERVPRO of Malibu: If mold is growing, chances are that the materials are wet. There has likely been a water loss of some sort, and until it is properly dried, mold will continue to grow. 

The chlorine in bleach, due to its ionic composition, cannot penetrate porous surfaces. Porous surfaces include materials such as drywall, ceilings, wood, carpet and many others. Spraying bleach on the mold will only kill it on the surface. Many people do not know that mold actually has roots called hyphae. These roots will still remain in the porous material and eventually rise to the surface again. Remember that bleach contains both chlorine and water. The chlorine cannot make it below the surface - but the water can. Thus, you are actually replenishing the mold with one of the key things it needs to grow - water! Secondly, it will "bleach" the color, making it appear that the mold is gone. Again, this is only on the surface. 

At SERVPRO of Malibu we use specialized products, designed to travel deep into porous surfaces to remove mold at its roots. Sometimes we cannot remove the mold from the material and the material must be completely removed from the home for the safety of you and your family. Our technicians are trained to differentiate between what can be safely cleaned and what cannot. In addition, live mold releases spores into the air. The air in your home may need to be treated with specialty equipment to make sure that all spores are removed. 

Vandalism in Malibu?

11/29/2021 (Permalink)

SERVPRO MALIBU mitigates vandalism damage, and our highly trained team has the specialized training, experience, and equipment to restore property damage to preloss condition quickly and with minimal disruption to your family. Here are the services we offer:

  • General cleaning and graffiti removal
  • Brick, stone, and concrete cleaning
  • Odor removal and deodorization
  • Debris removal
  • Water damage restoration
  • Fire damage restoration
  • Contents cleaning   

When we arrive, we will quickly secure the structure to minimize further damage and immediately begin the restoration process. We can also help you with the insurance process and paperwork!

Call Us Today!

When your commercial business has a vandalism or property damage emergency of any kind, SERVPRO® of MALIBU is Here to Help. ® Our technicians are on call  24 hours a day and can usually be on-site within four hours of your call. Call us today at 310-456-2135. We’ll restore your property damage in Malibu, “Like it never even happened.”

SERVPRO of Malibu is Independently Owned and Operated.

Why You Should Hire a Mold Remediation Company?

11/2/2021 (Permalink)

3 Reasons Why You Should Hire a Mold Remediation Company

When a home in Pacific Palisades is devastated by water damage from floods, broken pipes, or leaks, a homeowner may end up having to pay for costly repairs. If you leave water damage untreated, your property becomes susceptible to mold. Mold colonies form when mold spores find optimal conditions to survive. When these colonies develop, they rot the natural construction materials of a building. You should hire a mold cleaning service if your building has untreated water damage and has become rotted due to mold. Signs of mold are:

  • Rotting wood
  • Falling bathroom tiles
  • Visible green sludge on walls and ceilings

Here are three reasons you should hire a mold remediation service:

1. They Will Help You Find Hidden Mold
Bathroom tiles will fall when mold colonies consume the grout holding them up. Sometimes, mold can hide behind these tiles. A mold remediation company will first inspect your property to find hidden mold and hidden places with higher humidity levels.

2. They Will Dehumidify Your Property
After a leak or a flood, materials that are affected can remain damp even after the water has been cleaned away. Dampened construction materials are ideal hosts for mold, especially if they are located in a dark space. A mold cleaning company will help dehumidify your property to keep mold from rotting wood, drywall, or grout.

3. They Can Help Restore Your Property
A company specializing in remediation and cleaning services will help to restore materials that have mold damage. Along with dehumidifying, they can assist with repairing drywall, carpets, and paint. Depending on the severity of the damage, they can also help reconstruct entire rooms affected by mold.
If you have water damage that has been left untreated and has become a hotspot for mold, hire a mold cleaning company to assist you in cleanup and repairs. You can prevent costs from accruing by restoring water-damaged materials immediately. Contact a local water damage restoration service today to get started.

Who are we? The Strength of SERVPRO

3/3/2021 (Permalink)

SERVPRO MALIBU is a locally-owned franchise. This means that we’re owned by your neighbors, we’re managed by your neighbors, and we’re staffed by your neighbors. But it also means that we have the power of a nation-wide business standing behind us.

SERVPRO® headquarters employs experts for every aspect of restoration and remediation. We have meteorologists to track potentially destructive weather events. We have chemists to develop and test our proprietary cleaning products. As a part of the SERVPRO® network, we have access to equipment and specialists that would be unavailable to most small businesses.

In addition to the support of SERVPRO® headquarters, we have the support of the SERVPRO® network. SERVPRO MALIBU is one of over 1,700 franchises. There really is no disaster too big for us to handle. When a natural disaster or large loss occurs, SERVPRO® teams from around the region can come together to help the make the community “Like it never even happened.”

Choose a restoration team that is small enough to know their neighbors, but strong enough to take care of them. 

If you’d like to talk to us about a current restoration need or would like help creating an Emergency READY Profile, CALL US TODAY !

We are the Cleaning experts!

3/1/2021 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO Malibu at 310-456-2135

Toilet Overflow

1/29/2021 (Permalink)

Malibu homeowners might think they have avoided disaster after removing water from a toilet overflow or pipe leak. Still, surface damage may serve as an indication of what hides beneath flooring or behind walls. These damages can create a thriving environment for mold and more costly repairs down the line.

If your Malibu home requires water removal after a toilet overflow or similar disaster, certified SERVPRO technicians are available 24/7 to mitigate the damage while saving you time and money.

What Qualifies SERVPRO Technicians for Water Removal?

SERVPRO tools and techniques take a systematic and scientific approach to water damage mitigation.

  • Moisture measurement tools like sensors, meters, and infrared imaging are used to evaluate surfaces before, during, and after drying to ensure that items return to appropriate moisture levels.
  • Extraction tools like wands and sump pumps are as much as 500 times more effective at eliminating water than drying alone.
  • Drying equipment consists of centrifugal air movers that work in tandem with industrial-grade dehumidifiers to eliminate moisture from surfaces after extraction.
  • EPA-registered antimicrobials are effective for both sanitation and odor control.

How Do SERVPRO Technicians Restore a Water-Damaged Bathroom?

In a clean water situation, SERVPRO technicians can work quickly to extract water from your bathroom floor, baseboards, drywall, and nearby carpeting. Techs can also evaluate wall studs and subfloors for signs of saturation with infrared cameras.

If there is water damage in your walls, the baseboards may need to be removed for more effective drying of wall cavities. Insulation on exterior walls can be sucked up with a specialized vacuum and dried separately.

SERVPRO of Malibu is ready to leave your home looking, “Like it never even happened,” when you call (310) 456-2135.

SERVPRO Clean, Disinfect, and Sanitize

12/2/2020 (Permalink)

the green Certified: SERVPRO Cleaned logo When you see our logo at the door/window you know the area is disinfected and sanitized

Disinfecting and sanitizing has become a norm to our daily routines. Practicing preventative cleaning for reopening is imperative. We are providing disinfecting services for COVID-19 as well as general detailed cleanings for unoccupied homes.

Our Disinfectant services include:

  • Ultra Low Volume (ULV) misting or electrostatic spray of certain affected areas with EPA approved hospital grade disinfectant. This mist will eradicate any aerosolized particles allowing for a safer entry of decontamination personnel.
  • Electrostatic spray application of EPA Approved Hospital Grade disinfectant. Positively charged ions are produced within the chemical which adhere to surfaces in the affected area. This ensures total coverage of the affected area. 
  • Surface wiping of critical contact areas. Fixtures, keyboards, phones, door handles, certain contents within the affected area are hand wiped. A 5-10 minute dwell time should be allowed post wipe down. Walls up to a height of approximately 8’ throughout traffic areas.
  • Technicians will wear full PPE gear such as: half face respirators with P100 filters, coveralls, goggles and nitrile gloves.

We encourage cleaning of high-touch surfaces such as:

  • Counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets etc.

Common spaces such as:

  • Kitchen/Food areas, Bathrooms, Schools/classrooms, Offices, Retail spaces, Water fountains, Sales counters, Carpets and rugs, Stair handrails, Fitness equipment, Elevator cars, Transportation vehicles, Shelving and racks, Markets, and so on.

For more information on our SERVPROCLEAN proactive disinfect and sanitize contact us today!

We are available 24/7, 365 days out of the year, SERVPRO MALIBU, 310-456-2135.

Have you called SERVPRO?

12/1/2020 (Permalink)

green picture of the logo SERVPRO is here to help!

When an emergency happens, most people act immediately to try and minimize the amount of damage, which is understandable. Unfortunately, many people make the wrong choices and end up costing themselves and causing more damage than was originally there. After any emergency, your home should be inspected by a professional before making any restorations.

Fire and Smoke Damage:

  • Inspect items carefully before utilizing them again: dishes, utensils, clothing, furniture, upholstery, and carpet
  • Prop open your doors to help with air circulation
  • Call a professional company such as SERVPRO of Malibu/Pacific Palisades/Topanga/Brentwood to come board and tarp up your damaged windows, doors, or roofs.
  • DO NOT turn on any electrical appliances before having them inspected
  • DO NOT wipe or try to clean any fire damage off walls, or ceilings
  • Be care where you walk. It can initially be difficult to determine how much damage was done.

Water Damage:

  • Open all furniture drawers, closet doors, and pieces of luggage to help speed up the drying process
  • Remove valuable documents, books, and electronics to a dry space
  • DO NOT walk into any rooms with standing water if the electricity is still on
  • DO NOT use a regular household vacuum to try and suck up water

Although these tips can help alleviate initial problems, future damage can happen if you only stick to temporary fixes.

SERVPRO of Malibu/Pacific Palisades/Topanga/Brentwood is here to help, regardless of the situation. Our team are professionals and highly trained in fire, mold, and water restoration. We will be able to restore most of your property to preloss condition. We are here to make it “Like it never even happened.”

Give us a call today for your inspection 310-456-2135. We are here to help 24/7, 7 days a week.

SERVPRO can ALWAYS be of help

11/3/2020 (Permalink)

Black and white city image with SERVPRO logo over top Any time, Any place, a SERVPRO franchise is available in your community!

SERVPRO can ALWAYS be of help

SERVPRO is one of the biggest franchise systems with more than 50 years of leadership in restoration and remediation.

Why should you trust us? We have earned trust of multiple insurance companies, homeowners, and business owners.

We continue to educate our staff and host trainings to improve and raise our standards. Our goal is to be the best and push ourselves to our full potential.  

SERVPRO specializes in:


  • Water Removal and Dehumidification
  • Mold Mitigation and Remediation
  • Move Outs/ Pack-outs and Contents Restoration
  • Electronics and Equipment
  • Document Drying and Moisture  
  • Contents Claim Inventory Service
  • Fire, Smoke and Soot


  • Carpets, Upholstery, Drapes and Blinds
  • Ceilings, Walls and Hard Floors
  • Deodorization
  • Biohazard and Disinfecting
  • Crime Scene and Vandalism
  • COVID19 Proactive Disinfecting 

Regardless of your restorations needs, SERVPRO Malibu/Pacific Palisades is available 24/7, Commercial and Residential. Call us today, we’re HERE TO HELP.

What is a Hydroxyl Generator?

3/7/2020 (Permalink)

Hydroxyl SERVPRO uses hydroxyl during wildfires clean up.

Hydroxyl generators have proven to be effective for almost any odor. They are commonly used for treating odors caused by fire and smoke, water losses, mold and VOCs. This technology is regularly deployed on losses ranging from large big box retail and industrial fires to residential Category 2 and 3 water losses.

A Hydroxyl Generator is electrical equipment that generates Negative Radicals (-OH's) which are unsaturated molecules. These Hydroxyls carry an intensive charge that aggressively seeks saturation by ripping out a molecule from most pollutants present in the air and on surfaces.

Unlike ozone, atmospheric hydroxyls are safe for people, animals, plants and all sensitive materials like rubber, plastic, leather, vinyl, electronics, paper, and artwork. Contents can be wet while being deodorized without the risk of bleaching. Pollutants aggressively affected by Hydroxyls: VOC's, most organic-based odors and many inorganic as well, chemicals like H2S (hydrogen sulfide -- rotten eggs smell), single-cell live organisms (bacteria, viruses, mold spores), other pollutants and microbes.

Jobs can be streamlined when the contractor is able to deodorize while drying, cleaning and demoing. Both contents and structure can be treated at the same time, and as conditions permit, certain pack-out activities can be avoided or substantially reduced. In many cases, residents can stay in their home or businesses and remain open, while avoiding costly business interruption. 

Fire Safety Plan

3/1/2020 (Permalink)

Fire Damage Make sure you have one working smoke alarm on every level of the home, as well as inside and outside each sleeping area.

The U.S. Fire Administration (USFA) collects data from a variety of sources to provide information and analyses on the status and scope of the fire problem in the United States (

In 2017 there were an estimated 1319,500 fires reported and 3,400 fire related fatalities . In the event of fire, TIME is the BIGGEST ENEMY and EVERY SECOND COUNTS! In less than 30 seconds a small flame can turn into a major fire.  The most important thing you can do to prepare is have a Safety Escape Plan.

At Home Fire Safety Plan Tips

First and foremost, make sure you have one working smoke alarm on every level of the home, as well as inside and outside each sleeping area.

Have two ways out of each room, and the proper equipment to get out any upper story windows. Walk through each room in your home with your family and point out possible exits. Also, provide alternatives for anyone with a disability.

Once you have established the exits, practice and show children how to get out of the house and check the door for heat before opening it.

Know to crawl low to the floor when escaping to avoid toxic smoke. Practice dropping to your stomach and shimmying out under the smoke with your children.

Make a plan to help pets evacuate safely as well if possible.

Once you are out of the house, STAY OUT. DO NOT go back in the house. There could be unseen damage and danger. Call 911 immediately.

Know where to meet after the escape. Your meeting place should be near the front of your home so firefighters know you are out.

Practice, Practice, Practice your escape plan. It is recommended you practice at least twice a year.  If you have young children it may require more than twice.  Practicing can save the lives of you and your family.

Why SERVPRO Malibu?

2/2/2020 (Permalink)

“Like it never even happened" SERVPRO Malibu is available 24/7 in case of emergencies to help crews have the training and experience to help make it “Like it never even happened"

Why SERVPRO of Malibu/Topanga Canyon/ Pacific Palisades /Brentwood?

Have you ever had to wade through a pond in your living room? Or, maybe you’ve returned to a half-burned home?  We hope you never have to deal with this but if you do, it’s always good to be prepared and respond quickly. With SERVPRO of Malibu/Topanga Canyon/ Pacific Palisades /Brentwood of as a partner, you can be better equipped to handle problems at the home!


  • Franchise professionals have the training and experience to help make it “Like it never even happened”
  • SERVPRO’s proven system helps to ensure a return to preloss condition
  • SERVPRO is available 24 hours a day, 7 days a week
  • SERVPRO is a leader in fire and water cleanup and restoration
  • We work with most insurance companies

SERVPRO doesn’t only handle fire and water damage. Other services include:

  • Storm damage cleanup
  • Mold mitigation
  • Restoration
  • Document restoration
  • Electronics restoration
  • Dry cleaning
  • Biohazard cleanup
  • Duct cleaning
  • General cleaning

SERVPRO of Malibu/Topanga Canyon/ Pacific Palisades /Brentwood is independently owned and operated.

Secondhand Smoke Damage

12/4/2019 (Permalink)

Wild fires and cause a lots of damage to other residences in the neighborhood When wildfires cause damages to the houses on your street more likely your house will also be affected by ash and soot.

How to Get Your Insurance Company to Pay for Secondhand Smoke Damage

You know you're covered if a fire breaks out in your offices, but what if there's a fire in an adjacent building? Happily, some insurance policies will cover your losses if your, company has been impacted by a fire from a neighboring business. As you address smoke damage losses with your insurance company, make sure you complete the following steps.

Provide Thorough Documentation

There's a very good chance your insurance company will cover your losses, but for the best results, you need to keep track of what you've lost. Back up your claims with photographs of affected areas and items in your building. You should also plan to provide police and fire department reports when you file your claim. It's also a very good idea to collect and save all of the emails and documents you exchange with your insurance company. If you speak to representatives on the phone, keep a written record of those conversations.

Understand Your Policy
The more you know about your coverage, the better off you'll be when disaster strikes. As smoke moves through your building from adjacent properties, your walls, ceilings, carpeting, and equipment could be exposed to hidden soot damage. Work closely with your insurance company and restoration company to minimize your losses.
Seek Additional Help
Insurance companies operate with a focus on increasing profits while keeping costs down, as most other businesses do. However, if you believe that ambiguous wording is going to cost you thousands of dollars, you should talk to a public adjuster for help.

Why SERVPRO Recommends Pack-Out Services ?

12/4/2019 (Permalink)

Water and mud inside the basement of the residence When the main water supply line on the street broke mud and water traveled to the house causing damages to the property and contents.

Why SERVPRO Recommends Pack-Out Services ?

When flooded spaces are filled with furniture, boxes, and other stored items, our technicians spend much time shifting things around during remediation. Avoiding this distraction is one reason why SERVPRO offers a pack-out option, moving items to our production facility, POD or storage unit during the mitigation/water restoration project. Our on-site crew can pump and extract water without impediment after the move, speeding the process. Drying equipment works more efficiently when the humidity load in the affected spaces lessens with the move-out of wet contents.

Unwanted moisture in your Malibu home can damage furnishings, create unpleasant odors, and promote mold growth. We operate an essential service for fast-drying your property after water damage in Malibu,Topanga Canyon, Pacific Palisades and Brentwood. These matters are exceptionally time-sensitive with prolonged exposure to moisture, increasing the risks of permanent damage. SERVPRO is here to mitigate against further damages while restoring your home to its pre-incident condition.  

Recovering articles you feared were ruined is the happy result of a successful pack-out. SERVPRO always operates from a restoration viewpoint, saving you time and money. We consult continuously with you and your insurance company as we work on your property at our production facility. The goal is to save your memories and protect your pocketbook.

Call us at 310-456-2135 to set up an assessment.

Think about filing an insurance claim?

10/23/2019 (Permalink)

Wild fires are unpredictable Wildfires are unpredictable and devastating.

Disasters as Water Damage or Fire can be harrowing and stressful experiences. If your home has just experienced a wild fires, the last thing you probably feel like doing is filing a time-consuming claim and negotiating with an insurance company. If you're looking for a reputable restoration company that is more than happy to handle claim filing on your behalf, then it's time to get into contact with SERVPRO of SERVPRO Malibu /Topanga/ Pacific Palisades. We'll communicate with the insurance company and adjusters for you to see to it that you get the coverage you deserve.

If you're looking for a reliable restoration company that can assist you with the often frustrating and time-consuming claim filing process, give SERVPRO MALIBU a call as soon as possible. If your property has just experienced any type of severe disaster (whether fire, flood or anything else), our company is right here waiting to help you. Call our team at SERVPRO of Malibu/ Topanga Canyon/ Pacific Palisades today to learn more about our restoration services. Call our company ASAP to learn more about our efficient insurance assistance as well. We're here to help!

12 Weeks and Adorable

3/7/2019 (Permalink)

Getting into Trouble

The babies now have full run of the house and it is interesting to watch them explore their surroundings.

They love playing hide and seek. They have a knack for scaring you when you least expect it. There have been several times in the last week that they hide somewhere and when you walk into the room they jump out of their hiding spot and make you scream. I am not ashamed to say they have scared me to the point of screaming and jumping back.

When they want you to hold them they climb up your legs causing a few shrieks and a little blood but then they are in your arms purring and nuzzling.  

The laughter that they bring to the house is infectious and I love watching their shenanigans and the deep sleep they fall into after.

They got their second set of shots and are healthy and happy. I look forward to the following months to come.

How Quickly Will Fire Damage Restoration Companies Begin Working?

3/1/2019 (Permalink)

Fire Board Up

Our professional restoration company will come and scope or estimate the damage looking for protein residues, natural substance residue, and synthetic residue to get an estimate of the damage. Project managers will show up at your property to come up with a game plan and you’ll find it’ll be emotionally reassuring to have a team in place to help begin picking up the pieces. They’ll take your building from a charred ruin to a working home again. 

They’ll begin the emergency board up process right away if needed. Once the fire marshal clears the area or says it is fine to be there, we will use plywood to board up your windows. Plywood is the cheapest option to board windows.

When our professionals are boarding your windows, they have options to secure it. They can use concrete screws, anchor screws, wingnuts or lag screws with anchors.

Our crew members will measure your windows and once the windows are measured the plywood will be cut according to the measurements. To board the windows in concrete, the technicians will use a masonry bit and screws and fasten the board to the house. If your house has aluminum or other sidings, we will use a stud finder to search for the window frame stud. The holes from the plywood will line up with the center of the studs. We will then pre-drill holes in the plywood and then drill through to secure it to the building. You may notice that these boards are doubled up for larger windows and doors.

Emergency board up is critical to your home. Not only does it protect your property from the weather, but it also discourages vandals from breaking into the property as well as helps with structural stabilization. Besides, it’s mandated by the insurance companies.

Being Competent In What You Do

1/31/2019 (Permalink)

Water and Mold Damage

SERVPRO of Malibu / Topanga Canyon / Pacific Palisades was contacted regarding a  water loss that was not remediated properly from another vendor. Mold was discovered that was not addressed during the initial dry down by the former restoration company. When we arrived on site walls were cut open and mold was present in the area.  We provided a 5 man crew and set up protective barriers around the affected areas, with air filtration devices. All ceilings and walls were removed to remediate the cavities where the damage occurred.                                       

Our company came to an incomplete water damage project which created mold contamination and in 4 days, our crew provided mold remediation services, completed the unfinished portion of water damage to the building, and passed the post-remediation clearance testing, all by the end of that week. The management was pleased with our prompt and efficient process for such a large project.

7 weeks and Totally Potty-Trained

12/19/2018 (Permalink)

Learning to Play

Blaze and Stormy are 7 weeks.
These cats are little hunters and they love chasing red dots. They are still world-class nappers and love to snuggle up together or with any human around. They are not shy! These fur babies are still unsure of what their bodies can do so it is beyond funny watching them play and interact with each other. We love kissing their baby-pink noses and their eyes are no longer blue.
They are eating both wet and dry food and are completely potty trained. SOOOOO HAPPY! The best was watching them try and navigate their water dish. Like I said before, they love baths so there was a lot of water clean-up. Thank goodness we work for SERVPRO.
They want to be a part of everything! Watching us type up an estimate while jumping on the keyboard and increasing the number of air movers we placed.
Looking forward to the next big feats!!!

Getting Bigger...

12/12/2018 (Permalink)

Getting Bigger...

So Blaze and Stormy are getting bigger... they are 4 weeks now and love their bottles. When you pick them up while they are sleeping they let out the cutest meow of protest but love to be held. They are getting curious about the dogs in the house but are a little scared of them.

They are in the office with us during the day because they are still eating every 3 hours.

They are starting to play with us and each other. They are funny to watch especially when they get moving and then fall over like little drunk people.

I can not wait for the day that they are able to use the litter box 100% on their own. Wiping their little tushies is kinda gross but fulfilling at the same time. They actually like warm baths, but then they are ready for anything.

I cannot wait for the next two weeks to see what happens...

An Unexpected Surprise

10/31/2018 (Permalink)

The things you find during water mitigation

On September 9th, 2018 we got a call from a customer in Malibu saying that her front yard was flooded and water was entering her home. We arrived 45 min later and while cleaning up the mess, we noticed 5 baby kittens submerged in the water. Mrs. D ( the customer ) was horrified to find that 3 of them were deceased.  She could not care for the newborns and asked us to please help them.

We wrapped the babies up in warm towels and brought them to a vet.  The vet said that they were not quite 2 weeks old and weighed  4.5 oz and 4.3 oz and that we were going to need to bottle feed them until we could find a rescue to take them. They gave us some bottles and formula and off we went.

They were not taking the bottle so I researched how to feed newborn kittens and found that dropper feeding was the best for this age.

Needless to say, we are keeping them and will update you on this journey.