Recent Posts

Woolsey Fire: Storm Event

1/17/2019 (Permalink)

Storm Damage  Woolsey Fire: Storm Event Hillside burned

We want to thank all the franchises, both near and far, who came out to help us with the Woolsey Fires. 

The Woolsey Fire started on November 8, 2018, and burned for 13 days before it was contained. This was an unprecedented, fast-moving brush fire, 14 miles wide, with a footprint of 150 square miles, driven by gusts of up to 70 mph—the most destructive fire L.A. County has ever seen. Three canyons were affected and 70,000 homes, businesses, and other structures lay in the fire’s path. A quarter of a million people were evacuated. 

The outpouring of support we received was overwhelming and we are grateful that we have such an amazing corporate office. SERVPRO really is an amazing brand and we are grateful to be part of it.

Fire Damage Restoration Process

1/14/2019 (Permalink)

Fire Damage Fire Damage Restoration Process Fire Damage

The first thing you need to do is call your insurance agent or your insurance company’s claims department and they will assign you an adjuster. It is always a good idea to file your insurance claim as soon as possible and will soon discover that many insurance policies cover losses that come from wind, fire, lighting, and smoke. Most of the time major fire insurance protects your home’s contents as well as other structures on your property like your garage and other non-livable structures. Depending on your policy, most insurance companies likely cover the contents of your home.
To file a claim, you’ll need the following information:
1. Date of the fire or loss
2. Type of loss – electrical, wildfires, etc.
3. Location where the damage occurred
4. Condition of property
5. Contents and their damaged state
6. Police report if applicable

Tips to Help Your Business be Ready For A Disaster

1/10/2019 (Permalink)

Commercial Tips to Help Your Business be Ready For A Disaster Keeping Your Business Open

Disasters not only devastate individuals and neighborhoods but sometimes entire communities, including businesses of all sizes. As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.

Update and Distribute Emergency Contact Information to your Employees. Additionally, you can create and distribute a list of important emergency numbers in the areas you do business.

Organize an Emergency Preparedness Procedures review with employees to review your company’s emergency plans.

Conduct Office Evacuation/Shelter-in-Place Exercises and Drills. Once completed, evaluate how well they worked and if additional training or exercises are needed.

Put Emergency Items of Display. Showcase an Emergency Supply Kit in your break room or other high-traffic locations and encourage employees to get their own Emergency Supply Kit for their homes.

What is Mold? What is Mildew?

1/9/2019 (Permalink)

Mold Remediation What is Mold? What is Mildew? Is it Mold?

What exactly is mold?

Mold is a fungus that grows from microscopic spores floating in the air. All kinds of mold are found everywhere in nature and are quite important to the ecosystem — they help with the decomposition of organic materials like dead trees and fallen leaves. This process allows the nutrients that those natural materials contain to be released back into the soil, becoming available for living organisms to use.

Mold is a type of fungus that grows in the form of black or green patches and easily penetrates the surface of whatever it is growing on. Mold can even appear as fuzzy or slimy in texture and is most likely the result of larger infestation.

What exactly is mildew?

Put simply, mildew is a kind of mold that tends to grow on flat, moist surfaces. Mildew typically grows flat and doesn’t penetrate the surface, making it easier to clean and get rid of. It is typically a patch of gray or white fungus.

Both mildew and mold are types of fungi, typically, mold is black or green, and mildew is gray or white.  They both thrive when there is moisture in the environment and can be difficult to get rid of. Both mold and mildew can be sneaky and spread quickly without homeowners ever knowing they exist. If you have any questions you can always call us for a free inspection.

Commercial Claims

1/3/2019 (Permalink)

Commercial Commercial Claims Commercial Contents

Working on a Commercial property loss is similar to working on a residential property loss with some exceptions. However, the number of steps required to calculate a commercial property loss is double of the number necessary for a homeowners’ claim.

Before a payment calculation process can start, six specific items of information are required.

They are:

  1. Total damage amount for both or either the building and contents
  2. Applicable policy limits for each type of coverage
  3. Coinsurance percentage
  4. Deductibles that apply
  5. Whether the specific property is insured on a replacement cost or actual cash value (ACV) basis
  6. The value of the covered property, at whichever valuation method is employed, at the time of the loss

Following a loss, the insurance carrier supplies the insured with a form called “proof of loss”. The proof of loss provides the insurance carrier the specifics surrounding the loss plus a detailed count of the amount of items being claimed.

Having receipts is always a plus when trying to total the amount. We make the whole process easier on you so call us if you have any questions.

7 weeks and Totally Potty-Trained

12/19/2018 (Permalink)

Why SERVPRO 7 weeks and Totally Potty-Trained Learning to Play

Blaze and Stormy are 7 weeks.
These cats are little hunters and they love chasing red dots. They are still world-class nappers and love to snuggle up together or with any human around. They are not shy! These fur babies are still unsure of what their bodies can do so it is beyond funny watching them play and interact with each other. We love kissing their baby-pink noses and their eyes are no longer blue.
They are eating both wet and dry food and are completely potty trained. SOOOOO HAPPY! The best was watching them try and navigate their water dish. Like I said before, they love baths so there was a lot of water clean-up. Thank goodness we work for SERVPRO.
They want to be a part of everything! Watching us type up an estimate while jumping on the keyboard and increasing the number of air movers we placed.
Looking forward to the next big feats!!!

Getting Bigger...

12/12/2018 (Permalink)

Why SERVPRO Getting Bigger... Getting Bigger...

So Blaze and Stormy are getting bigger... they are 4 weeks now and love their bottles. When you pick them up while they are sleeping they let out the cutest meow of protest but love to be held. They are getting curious about the dogs in the house but are a little scared of them.

They are in the office with us during the day because they are still eating every 3 hours.

They are starting to play with us and each other. They are funny to watch especially when they get moving and then fall over like little drunk people.

I can not wait for the day that they are able to use the litter box 100% on their own. Wiping their little tushies is kinda gross but fulfilling at the same time. They actually like warm baths, but then they are ready for anything.

I cannot wait for the next two weeks to see what happens...

An Unexpected Surprise

10/31/2018 (Permalink)

Why SERVPRO An Unexpected Surprise The things you find during water mitigation

On September 9th, 2018 we got a call from a customer in Malibu saying that her front yard was flooded and water was entering her home. We arrived 45 min later and while cleaning up the mess, we noticed 5 baby kittens submerged in the water. Mrs. D ( the customer ) was horrified to find that 3 of them were deceased.  She could not care for the newborns and asked us to please help them.

We wrapped the babies up in warm towels and brought them to a vet.  The vet said that they were not quite 2 weeks old and weighed  4.5 oz and 4.3 oz and that we were going to need to bottle feed them until we could find a rescue to take them. They gave us some bottles and formula and off we went.

They were not taking the bottle so I researched how to feed newborn kittens and found that dropper feeding was the best for this age.

Needless to say, we are keeping them and will update you on this journey.

Commercial Water Damage, Malibu CA

10/26/2018 (Permalink)

Commercial Commercial Water Damage, Malibu CA Commercial Water Damage

Our franchise specializes in commercial property damage. We NEVER keep you waiting during a flood, so we offer same day services for all water-related problems, such as:
 - Mold and Fungi
 - Mildew odor
 - Roof and Ceiling Leaks
 - Water Heater Explosions
 - Ice Machine Malfunction Leak
 - Toilet Overflow
 - Ruptured Hoses
 - Pipe Burst
 - Black Water
 - Washing Machine Leakage
 - Leaky Shower Pans
 - Home Flooding

So when a pipe bursts on the 8th floor of your commercial building affecting all the floors below including doctors and dentists, recreational rooms, as well as eating establishments and restroom areas, call us and we will be there. Does not matter what time it is as we have the phones 24/7. You will always get one of our staff, not an answering service. 

SERVPRO of Malibu / Topanga Canyon / Pacific Palisades


The Importance of Cleaning Ash from California Wildfires

10/1/2018 (Permalink)

Fire Damage The Importance of Cleaning Ash from California Wildfires Ash inside your home

Wildfires can leave caustic ash, risk the health of the community and cause environmental concerns

Los Angeles Times wrote:

 "Ash from wildfires in Southern California's residential neighborhoods poses a serious threat to people and ecosystems because it is extremely caustic and contains high levels of arsenic, lead, and other toxic metals, according to a study by the federal geologist. Some Ash collected in residential areas after the fires registered a pH of 12.7, a level more caustic than ammonia and nearly as caustic as lye."       

 How do I clean ash from my home?

Wash indoor surfaces with water. If a surface film is visible, wash with soap and water.

Wash cooking utensils with detergent and hot water or run them through the dishwasher.

Wash soft furnishings (upholstered furniture, curtains, carpets/rugs, cushions, and bedding) or vacuum using a vacuum with a HEPA filter, so particles don't blow back into your house.

Have heating, ventilating and air-conditioning units, and all ductwork professionally cleaned and replace filters, to remove soot, ash, and smoke residue.         

You can always call us to come and inspect.